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Autobahn Volkswagen Fort Worth

I got fabulous assistance buying my car from Kathy Parks. She went above and beyond getting everything ready for a smooth transaction and picking up vehicle. She had it setting and waiting for me when I arrived at dealership. Kathy went further on helping me set my phone.up to car and navigation. This is the 3rd vehicle I have bought from her She is GREAT

Autobahn VW in Fort Worth is great! Go see Kathy Parks. She helped me get into my new vehicle. She is extremely knowledgeable, and helpful. She has great customer service! 10/10 recommend.

Autobahn VW in Fort Worth is friendly and great to deal with. Our family has been buying, trading, and servicing our vehicles with Autobahn for over 30 years. Bob LaPenna and the Team at Autobahn VW the absolute Best-in-Class. I have recommended many friends and acquaintances to them. They have also been consistently very pleased and well taken care of. Autobahn truly values long term relationships. They have earned my highest recommendation. So thankful to have Autobahn in Fort Worth!

Bought a car from here for 44k claiming 1 minor accident in the front area years later I see bondo on the rear quarter panel stear clear of this dealer

The staff at Autobahn VW were helpful every step of the way and my salesperson, Ryan never tried to steer me in one direction or another. I felt like he was there to support my journey to find the car I was looking for. In the end I figured it out and Ryan facilitated the process without being pushy or manipulative, like some people in car sales can be. This was my third purchase from Autobahn, and every experience has been pleasant.

I researched online before visiting Alban Volkswagen in Fort Worth and saw that Vinson was listed as a go-to salesperson with great reviews, so I reached out to him directly. On the phone, I explained my situation — that I was upside down in my Range Rover — and he told me they had incentives on two vehicles that could help offset the negative equity. He encouraged me to come in for an appraisal and test drive, so my son and I visited the dealership this past Friday. At the dealership, I test drove the vehicles we discussed, and my Range Rover was appraised. Vinson told me I was pre-approved, but he never shared what the appraisal came back at or gave me any clear details. I had to leave to pick up my child and was told he’d follow up with which vehicle would give me the best deal. Unfortunately, I never got that follow-up. The next day, I reached out myself and only then was told that I would either need a cosigner, pay $1,900 a month, or put a large sum down. Beyond that, there was no explanation, no discussion of options, no attempt to help me figure out a workable solution — and still no transparency about the actual appraisal number. The complete lack of communication and follow-through was extremely disappointing. I expected guidance and effort in trying to make a deal work, but instead felt dismissed once it seemed difficult. This was the worst encounter I’ve had with a salesperson’s follow-up, and because of that, I will not return to this dealership. If I decide on a Volkswagen in the future, I’ll be taking my business elsewhere.

We had the best experience working with Vinson. He found the perfect Tiguan for our family. He was so knowledgable about the cars, and treated us like family. Super impressed with him!

They wouldn’t sell me the car without paying $797 for add-on InTouch SVR alarm system.

Worst experience ever. They sold me a lemon that spent more time in the shop than at our home. After two years and over a dozen visits to the service center, some misogyny from the service department, some unresolved service issues, and a 3 month stay at the shop, we dumped the lemon. Now they will not refund us for the cancelled extended warranty (the car was only 2 years old and they owe us over $1200) Tyler gives excuse after excuse. Do not do business with Autobahn Volkswagen...It's not worth it.

Horrible experience. Walked in ready to purchase a vehicle. Dealer offered ZERO negation or wiggle room. Left and the next day, they dropped the price of the same vehicle. Came in a second time to see the vehicle - there were two huge nails in two different tires - very clear the car was not serviced in anyway. Further more the program director and sales team were awful, rude and disrespectful. Left and purchased the same vehicle at their competitor the same day.

I hate writing reviews, but the horrible experience I had with this dealership needs to be put out there so nobody else goes through what I went through. If you end up purchasing a car from here, do not work with Jaylen Williams. He ran my credit 4 times, after he promised me that he'd only run it once. He then followed up by telling me that his finance manager could write a letter to get the hard inquires off(which was October 25th). I texted him on Saturday (November 5th) to ask what the status of the letter is, and he left me on 'read.' I called the dealership on Tuesday (11/6) to speak with him, after he ignored my third follow up text, and he told me that his manager told him that he could not write the letter. I asked him why didn't he let me know about that decision, and why did he lie to me about the letter and he gave me a xx answer. Do yourself a favor, and stay away from this dealership at all costs. There are better Volkswagen dealerships in other cities in Texas. These people are liars and are horrible people. they will take advantage of you, if you let them. Like I said, I don't write reviews but I want to stop anyone else from getting their credit ruined and having the same horrible experience I had.

Zach took care of me this time and he was amazing! I always bring my car here and they always do a great job and are great at making you feel at home. Thank you so much for all you do!

Brianna was great and kept me informed as they were checking my car. She clearly explained the results to me and what my options were. I waited for my car and the waiting room was neat, clean, and comfortable. It was a positive experience and I will continue to be an Autobahn customer.

Kenneth always listens to concerns, confirms his understanding, communicates throughout the process, and delivers exemplary customer service.

Kenneth kept me informed of vehicle status. Other staff members were courteous and polite. Excellent service provided.