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Autobahn Motorcar Group

BUYER BEWARE: THINK TWICE BEFORE DOING BUSINESS WITH THIS DEALERSHIP I strongly urge anyone considering doing business with this dealership to proceed with caution, especially when dealing with Carlos Sanchez and his manager. My experience was extremely disappointing, unprofessional, and a complete waste of time. Here’s what happened. I contacted the dealership and sent Carlos a written offer from another dealership, specifically asking whether they could beat it. A few hours later, he emailed me with what he called “GOOD NEWS,” stating: “We reviewed the worksheet you sent over, and we can beat their offer on the vehicle you are interested in.” He then asked me to send pictures of my trade-in so he could get the process started. I trusted what I was being told, provided everything he requested, and proceeded under the impression that this dealership was prepared to honor its word. Then came the phone call. Suddenly, I was told they could not beat the offer after all because they couldn't match what the other dealership was giving me for my trade-in. So let me get this straight: You review my offer, tell me you can beat it, ask me to provide additional information, and only afterward decide you can't deliver? That is not how you build trust with customers. That is how you lose them. I was transparent from the beginning. I provided the numbers, explained the offer I had received, and asked a straightforward question: Could you beat it? The answer I received was yes. Had I been told upfront that they could not match the deal, I could have made an informed decision and moved forward with the other dealership. Instead, I relied on their representation that they could beat the offer. While I was going through this process, the other dealership sold the vehicle I wanted. As a result, I lost the opportunity to purchase that car after spending valuable time pursuing a deal this dealership ultimately said it could not deliver. If a customer tells you another dealership will sell them a vehicle for $25,000 out the door and asks whether you can beat that offer, you need to be clear about what you can actually do. Don't say yes first and start walking it back later. If the trade-in value changes the numbers, explain that before making promises. Customers deserve honesty, transparency, and straightforward answers—not a sales pitch that falls apart after they've invested their time. What makes this experience even more disappointing is the apparent lack of accountability from the people involved. I expected professionalism from the salesperson and management. Instead, I was left feeling that my time and business were not respected. I cannot speak to every customer's experience, but I can speak to mine. Based on what happened, I would not feel comfortable recommending this dealership to someone who values clear communication, reliable commitments, and a straightforward buying experience. My advice to anyone considering this dealership: Get every number in writing, confirm the complete out-the-door price, clarify exactly how your trade-in affects the deal, and do not give up another vehicle or offer until this dealership has provided a firm, fully explained commitment. A dealership earns your business through trust and integrity—not by telling you what you want to hear and changing its position later. And here's the irony: While I was dealing with this frustrating experience, the dealership was given an opportunity to earn a customer. Instead, it lost my confidence and potentially lost my future business as well. My experience with Carlos Sanchez and his manager was unacceptable, and I hope this review helps other buyers avoid going through the same situation. Think carefully before committing your time, your trade-in, or your trust to this dealership.If you buy a VW and it isn't from this dealership come see us at any of us locations and we will buy you a free coffee for a whole month. Cheers

Very communicative and prompt!

I want to share my experience with Autobahn Fort Worth. My Atlas engine cover was recalled, and Matthew came this morning to replace it. He explained how it works and why it was recalled. He arrived on time and did the job correctly. I am happy that Autobahn has the home service, which makes it so much easier for us who work during the week. Thank you so much Matthew!

I am always so impressed with the courtesy and professionalism with Autobahn! A safety part was recalled on my 2024 Volkswagen Atlas and they made sure that I was not inconvenienced in any way! Matthew was my service provider and he came to my house to replace the recalled part. Once again, he was so very personable and explained exactly what he was going to do. Thanks Matthew and Autobahn!!!

I’m hoping I can make some time soon to write a detailed review of how amazing the experience here was and has been. For now shout out to Tierra Brown, Nish Desai, Brandon Lee, Ricky, Jesus, Zach, and there’s 2 or 3 more people whose name I’m forgetting right now. My sincere thanks to all of you for incredible customer service and professionalism.

I had tech come today, he was very professional and fast thanks

Got a great deal and excellent service from the team at Autobahn VW. Special mention to DJ who was super transparent and helpful throughout the process.

Ricky was amazing. Super professional and honest. Will be back for sure.

I bought a used atlas from Kathy Parks. She was amazing! She made the entire process simple and stress free. If you are in the market for a car- new or used- Kathy should be your go to salesperson!!

It’s amazing how Kathy makes sure I always have everything I need. Her customer service and expertise don’t stop once the car is purchased. I know I can call her anytime if I have questions about my car or any concerns. I’ve had a couple of situations where someone hit my car and left some damage, or I’ve found scratches that I wasn’t sure where they came from. Each time, Kathy has been incredibly reassuring, helpful, and easy to work with. She truly cares about her customers even after the sale. Kathy Parks is one of the best at Autobahn, and I’m so glad I purchased my car with her!

Great place

Kathy & Autobahn VW had the specific Atlas I was looking for meeting all my "wants", that was the good news. The great news was Kathy. I made my purchase on-line entirely with her help and guidance - she made it beautifully simple, painless and chaos free. And it gets even better. I made the purchase from upstate NY, flew into Love Field where Kathy picked me up and drove to the dealership for my new car. The "road-trip" home was amazing! Kathy, I felt appreciated and valued and like you had known me for a lifetime - I have already referred people to you!

They have done service on my Jetra GLI. Great job and easy to work with.

Zach was a rock star on my out of state purchase. He worked to get me close to the deal I wanted, with excellent communication throughout. He took me seriously right off the bar, and made the process clear and straightforward. He made sure my new car was serviced and ready for shipment and coordinated with the shipper on pickup day. I'll update with details on the car when it gets here, but I'm already s very happy customer.

Had the BEST experience with Autobahn VW Fort Worth! The manager, Brandon, was so friendly and accommodating. My sales guy was Zach W., and he made the process so incredibly easy and straight forward. They gave me a competitive deal, and I am so happy with my purchase and general experience. Top notch service all around and not only would I recommend friends and family - but I will be a future customer as well!