Customer Testimonials
Kenneth kept me informed of vehicle status. Other staff members were courteous and polite. Excellent service provided.
Got my car in quickly for service. Professional and courteous. Price matched a set of tires. Great experience.
Best dealership I've ever been to for service. I never feel like they're trying to rip me off or lie to me, like all other dealerships I've dealt with have. I will continue to go to Autobahn, as long as they keep having the fantastic service for their customers.
My husband and I each have purchased vehicles here and continue to service them there. Great attention to detail and love their honesty!
The absolute best and greatest crew.
Great experience and service thanks to Jesus De La Rosa. He put in the extra effort for the needed repairs on my daughter’s 2015 Passat. In July 2022, the Passat had some issues right before my daughter's departure for 6-month military training. After review of the repairs, we decided to wait until she returned from training at the end of February 2023 (the Passat was going to sit for 6-months anyway, and the biggest ticket item was replacing the catalyst converter). Upon her return, we reached out to Jesus who remembered us and set up an appointment. It turned out that ...
Great experience and service thanks to Jesus De La Rosa. He put in the extra effort for the needed repairs on my daughter’s 2015 Passat. In July 2022, the Passat had some issues right before my daughter's departure for 6-month military training. After review of the repairs, we decided to wait until she returned from training at the end of February 2023 (the Passat was going to sit for 6-months anyway, and the biggest ticket item was replacing the catalyst converter). Upon her return, we reached out to Jesus who remembered us and set up an appointment. It turned out that ...
Went in for an oil change, Jose De La Rosa was very friendly and knowledgeable he assessed my car and I was home via shuttle in 30 minutes! My shuttle driver John Wayne was great! It was overall quick (hour and a half for oil change, tire pressure check, and software update)! They also vacuumed my dirty car floors lol that was a nice bonus.🤣
Great dealership to visit! I come to get oil changes at this location due to the great service I receive. I love that I receive a list of things that need work and with prices. I also really like the communication regarding those things I need to get done. This time on March 4, I went into replace my brakes and rotors, things I needed to get done because of the list I was previously given. I will continue to get my vehicle serviced at this location. Jesus is a pleasure to work with. He has been the only advisor I ...
The service department provided excellent service on replacing my tire. Ricky was very helpful in getting this done. I am very pleased with the service
Excellent service. Oil change, coolant flush and 4-wheel alignment on my 2013 Golf TDI. Service Advisor Zach. Everything conducted quickly and smoothly; car runs great (and I am extremely detail oriented about car's performance). Thank you!
Ricky in service is a Rockstar!
Though it’s quite a drive for me I still go there because I trust their services. The wait time is acceptable and area is clean. But I think tire rotation should be free with every oil change 😊
Great service as always! Friendly staff, got right to work.
The service was excellent. They explained everything that needed to be done, they provided a great loaner car, and they delivered my vehicle for the amount quoted and in a timely manner. The service has always been great and everyone has been most helpful, courteous, and especially kind. This is my second vehicle with Autobahn VW and I will buy my third one here as well.
Great experience customer service is the best
Kenneth always takes such good care of me and I feel is honest with necessary repairs. I am still waiting for a part to come in which is under warranty hut all other things great. A little more expensive than outside mechanics but Kenneth Erasmus is my favorite. Also driver of shuttle such a nice boy and drive me both ways . He was a mannerly helpful young man who chatted nicely and was very friendly.
Quick and easy scheduling. Routine maintenance appointment. Waited, ate cookies and drank a Dr. Pepper. Out in less than 2 hours.
I took my car into the Autobahn VW Fort Worth shop to have the ignition tumbler housing replaced. My key was getting stuck in the ignition. This was the subject of an extended warranty from April 2018. The work was promptly scheduled and done. It is a relief to be driving with a new housing. Mr. Erasmus was the associate for my car service. He was courteous and helpful. Andrew gave me a shuttle ride and was also friendly and efficient.
Really quick courteous and professional. Prompt service, couldn't be happier. Will gladly come back again.
Zach arranged a ride to and from work for me in bad weather. The service was a little pricier than expected but he explained the reasons why in a way that made sense.
Service tech addressed all of our concerns and sent a video to confirm all items were within specifications. Great service and support staff at this dealership.
Fantastic service department. Zachary was extremely courteous and immediately assisted. I have consistently had good experiences when I bring my vehicle for service.
Mr.Jesus is the best service adviser any car owner could have . He is very helpful and professional.
I’ve been here twice, one for a oil change and the other time for a check engine light. Both times I’ve been the service has been great! Thank you Ricky and Jesus for taking care of my vehicle. Glad I found a place than can care for my car troubles
Zachary did a very good job with my service on my car. I really apricate that my car was ready when they said it would be done. I'm a very happy customer.
That were very quick and efficient for my state inspection and I waiting area and refreshments were nice
I have bought several cars from Autobahn. The people are nice and are helpful either buying or ser ING a car
Nothing bad to say. Took care of us in a timely manner. Make sure to schedule your appointment as they tend get busy on weekends if bringing vehicle in for a service. Five stars
The service department was friendly, fast, and took great care of us.
They had very nice service and were very quick in fixing my vehicle. Brianna was very kind and helpful!
I just had a software update done due to a recall. The other more complicated issue with the transmission jerking could not be resolved as the part was not yet available from the manufacturer. However I was glad at least they were able to diagnose.
This was my first time experiencing the service department, and it was a fast efficient service appointment. The facilities are good, with comfortable seating and free refreshments available.
Great sales team. Even though I didn't buy a car they answered every question I asked with professionalism. They will sell some cars. Impressive team
I came in yesterday with an airbag error light problem. It turned out my advisor Kenneth Erasmus told me that my battery was bad and it would cost almost $500 to repair. In spite of costing so much, Autobahn did an excellent job helping me out right before Christmas. Autobahn never ceases to amaze how excellent they treat their customers. Thank you Kenneth, Richard, and all the mechanics who helped me get back on the road. And thanks for washing and cleaning my vehicle. Merry Christmas to all the Autobahn employees!
Kenneth has been so amazing! Always answered my questions and makes sure that everything is taken care of. I appreciate the VW service department, and will continue to use their fantastic service!
Great service! Need more envelopes at night time key drop off. Ricky is a great service rep! Prompt, professional, and knowledgeable!
Zach took great care of me as usual. Service was done quickly with no problems at all.
Fantastic, I bought 2 vehicles from Volkswagen Autobahn. The service is great and the team are friendly and answered all my questions.
Great, genuine work!
I always have a very pleasant experience. Having the shuttle is a big plus also.
I live in Dallas but drive to Fort Worth for work, and of all the VW dealerships in between, Autobahn is the very best when it comes to service. Jesus is kind, responsive, considerate, and knowledgable. He's the service advisor I trust above all others with my car and my time.
I received great customer service at Autobahn. Transportation was provided to and from my home and progress updates given while my car was being worked on. Repairs were under warranty and well done.
My service provider was helpful, place was clean, and didn’t wait too long, everything went pretty smooth, love my Volkswagen ❤️
Made an appointment for brake service and windshield washer pump replacement. Great professional service. Jesus is my service writer and keeps me informed of maintenance schedules and makes recommendations to help keep my VW in its best shape. Elizabeth at the service check out desk is friendly and efficient.
Everyone is always happy to assist you in any manor. Making sure everything is complete as needed. This is why we always use their service department.
Well, the recent experience with Jesus and Tyler was great. Jesus is always helpful and good at explaining the details of work. Tyler gave me a good rundown on the work he did on my car and I appreciate his expertise.
Jesus is the best service advisor!! He always goes beyond and above to provide great customer service!!
Kenneth Erasmus provided excellent and attentive service. He explained what was to be done and he helped me with a repair which was under warranty.
I bought my Passat with something like 5 or 7 miles. It's now on the edge of 100k miles. To date, I have never once had to take it in for a repair - only maintenance. And I never take it anywhere other than Autobahn. In all this time, my car drives like it's brand new every time it leaves the shop. My father explained to me one day that the extra money to go to the dealer is worth it. He was right!! Jesus de la Rosa and the maintenance team are wonderful! Highly recommended!
Service was excellent and contact person was extremely helpful.
Always a great experience with the Volkswagon service department at Autobahn. Jesus explains everything very throughly.
Everyone is always very friendly and treats me with respect
30k mile service. A week later I went back to have the battery replaced, it tested weak last week The amenities soda, coffee, cookies, pretzels etc..Both times Kenneth was my consultant he did an excellent job keeping me updated.
Big thank you to Jesus he is always super helpful and respectful. He is definitely an asset. I never have to worry, he is honest and reliable. I will always bring my car here for service, body work, etc.
Good place for your service.. Been coming here since early 2000s.. Beetle, Jetta, CC, Atlas....
The service was excellent and your service advisor was informative and really pleasant. The wait wasn't too long either. Thanks for the excellent service
Great professionalism, friendly personnel, great waiting area. Wish I had been told oil change did not include tire rotation, winch is what I am accustomed to, wait time was a little long at 1:45, and we arrived 30 minutes early.
+ As usual everyone was pleasant and accomodating as I had to be towed in and the repairs were made efficiently
Autobahn Volkswagen always does an amazing job with my car! They are fast and always very nice. The whole team is always warm and welcoming. Manager Richard is very caring especially!
Our service rep, Jesus, was awesome! Very professional and he made sure the work was done quickly. The car was even washed nicely for us before we picked it up a few hours later. Will definitely be back!
Both Tyler and Kenneth are great assets to this dealer shop.
Most pleasant car buying experience ever! Vinson was easy-going, knowledgeable, and he listened to what we were looking for in a new vehicle. He offered us options and explained the "whys" behind some of the strange things going on in the new car sales business. Our car arrived early and his communication with us was excellent. I highly recommend Vinson Garcia and Autobahn VW.
Good service but 'expensive' - it you have non-warranty work done you pay a premium. Can washed not washed due to rain. Service personnel said, 'maybe we owe you a carwash'
Jesus helped me and was thorough, listened and communicated with me throughout the process. I am a repeat VW customer, and I know i'll be taken care of at Autobahn!
Recall
Completely satisfied! Thank you Autobahn Volkswagen! Thank you Jesus for your services!
Autobahn is the ULTIMATE dealership for whatever vehicle you are looking for! Everyone goes above and beyond the call of duty when it comes to award winning PROFESSIONALISM! Thanks Steve, Richard, and Kenneth!
Excellent service before, during and after. Clean and comfortable environment. Jesus De La Rosa is great to work with and very thorough.
You guys take great care of me and my VW! Jesus De La Rosa is gold. Pay the man the big money.
Autobahn VW Service continues to be the best. Brianna arranged for my loaner car the evening before. The service was completed timely and perfectly! I have owned 3 VWs and plan to buy another!
Great service, through and fast!
Excellent service. Thank you.
The best two hours we spent that day! We come back here because of Jesus, so even though 2 hours is TOO long for an oil change, we'll return because of our guy. Keep him.
Service was done professionally and promptly. The service manager was courteous and could answer everything that was asked.
Everyone I interacted with at Autobahn was excellent! Ricky was great and got me in and out quickly.
Friendly and helpful. I was informed of the time and checked in while waiting for my car.
Kenneth was very helpful. Explained needed service an repairs. Car was ready when promised. Thanks