Customer Testimonials in Fort Worth TX
Mathew did a mobile oil change on my 2026 Tiguan. He was courteous and kept me informed with texts and calls. He delivered great service and very personable. Great auto technician!
Haven't been there yet
We purchased a certified pre-owned vehicle July 3, 2026. We received a call for a complimentary oil change and service check at 4000 miles. At that time they showed us our alignment failed, our battery failed, and our rear tires were at 50% tread life and the front were at 85%. Which is odd considering we purchased an AWD vehicle which require 4 new tires every tire change to not damage the AWD system. 7000 miles later driving at 75 MPH, on the HOV tollway, a tire went flat and walked itself off our rim and as we pulled over, we see the tire roll past us 2000 feet. ... Read More Google - Nov 6, 2026
Really good and clean place, people there were very nice and friendly
The staff at Autobahn VW FW are super-friendly and efficient! I know they'll take good care of my VW whenever needed (which isn't often because it's such a reliable vehicle!).
I scheduled a mobile oil change on my VW Passat. Matthew was on time and did a good job. He also performed a 14 point MX check and went over in detail his findings. Overall, a good service.
The Worst Dealership Experience I Have Ever Had
This is by far the worst dealership I have ever dealt with. Not a single employee, including management, has demonstrated the level of professionalism, responsibility, or customer service that a customer should expect.
I purchased my 2025 Chevrolet Suburban from this dealership on September 16, 2025, using financing through TD Bank. Despite my repeated attempts to resolve an issue regarding the vehicle’s title, I have been left waiting without a clear resolution or a reliable timeline.
The lack of communication, accountability, and willingness to resolve this matter has been extremely disappointing. Even management has ... Read More Google - Oct 29, 2026
The Worst Dealership Experience I Have Ever Had
This is by far the worst dealership I have ever dealt with. Not a single employee, including management, has demonstrated the level of professionalism, responsibility, or customer service that a customer should expect.
I purchased my 2025 Chevrolet Suburban from this dealership on September 16, 2025, using financing through TD Bank. Despite my repeated attempts to resolve an issue regarding the vehicle’s title, I have been left waiting without a clear resolution or a reliable timeline.
The lack of communication, accountability, and willingness to resolve this matter has been extremely disappointing. Even management has ... Read More DealerRater - Oct 29, 2026
Ricky F really went above and beyond, my car was so clean when I picked up I wanted to thank him for the best service!
Very communicative and prompt!
I want to share my experience with Autobahn Fort Worth. My Atlas engine cover was recalled, and Matthew came this morning to replace it. He explained how it works and why it was recalled. He arrived on time and did the job correctly. I am happy that Autobahn has the home service, which makes it so much easier for us who work during the week. Thank you so much Matthew!
I am always so impressed with the courtesy and professionalism with Autobahn! A safety part was recalled on my 2024 Volkswagen Atlas and they made sure that I was not inconvenienced in any way! Matthew was my service provider and he came to my house to replace the recalled part. Once again, he was so very personable and explained exactly what he was going to do. Thanks Matthew and Autobahn!!!
I’m hoping I can make some time soon to write a detailed review of how amazing the experience here was and has been. For now shout out to Tierra Brown, Nish Desai, Brandon Lee, Ricky, Jesus, Zach, and there’s 2 or 3 more people whose name I’m forgetting right now. My sincere thanks to all of you for incredible customer service and professionalism.
I had tech come today, he was very professional and fast thanks
Got a great deal and excellent service from the team at Autobahn VW. Special mention to DJ who was super transparent and helpful throughout the process.
Ricky was amazing. Super professional and honest. Will be back for sure.
I bought a used atlas from Kathy Parks. She was amazing! She made the entire process simple and stress free. If you are in the market for a car- new or used- Kathy should be your go to salesperson!!
It’s amazing how Kathy makes sure I always have everything I need. Her customer service and expertise don’t stop once the car is purchased. I know I can call her anytime if I have questions about my car or any concerns.
I’ve had a couple of situations where someone hit my car and left some damage, or I’ve found scratches that I wasn’t sure where they came from. Each time, Kathy has been incredibly reassuring, helpful, and easy to work with.
She truly cares about her customers even after the sale. Kathy Parks is one ... Read More Google - Sep 30, 2026
Great place
Kathy & Autobahn VW had the specific Atlas I was looking for meeting all my "wants", that was the good news.
The great news was Kathy. I made my purchase on-line entirely with her help and guidance - she made it beautifully simple, painless and chaos free.
And it gets even better. I made the purchase from upstate NY, flew into Love Field where Kathy picked me up and drove to the dealership for my new car. The "road-trip" home was amazing!
Kathy, I felt appreciated and valued and like you had known me for a ... Read More Google - Sep 24, 2026
They have done service on my Jetra GLI. Great job and easy to work with.
Zach was a rock star on my out of state purchase. He worked to get me close to the deal I wanted, with excellent communication throughout. He took me seriously right off the bar, and made the process clear and straightforward. He made sure my new car was serviced and ready for shipment and coordinated with the shipper on pickup day. I'll update with details on the car when it gets here, but I'm already s very happy customer.
Called before closing to schedule service and the service desk put me on hold until after they closed to avoid helping. Usually great customer service. Not anymore I guess…
Exactly why I don’t trust dealerships. My car would not start and I was from out of town. I got her towed there and was asked for a second approval on a diagnostic test, which I approved because I felt I had no choice because I was stranded. When all was said and done over $500 later they told me “it’s like she forgot how to turn on”. No reason and no solution. While she turned on the codes that came up were never ran (which to my understanding is part of diagnostic testing). They did however manage to ... Read More Google - Sep 20, 2026
Had the BEST experience with Autobahn VW Fort Worth! The manager, Brandon, was so friendly and accommodating. My sales guy was Zach W., and he made the process so incredibly easy and straight forward. They gave me a competitive deal, and I am so happy with my purchase and general experience. Top notch service all around and not only would I recommend friends and family - but I will be a future customer as well!
Wow, that’s amazing! Tierra was such a thoughtful and respectful seller. She made sure our experience was smooth and stress-free, especially since we bought the car with cash. My daughter’s previous Volkswagen Golf was totaled, so we were really happy to get our new pre-certified Taos 2023 vehicle. I never felt pressured to buy anything I wasn’t interested in. Tierra also made sure that my future cars will be purchased at Autobahn Volkswagen in Fort Worth. Also, meeting Brandon Lee manager, and Will service manager, who introduce themselves and offer there services to us if we needed it ... Read More Google - Sep 15, 2026
So far I have been extremely impressed with the service. Mac came out and changed my oil and did a multi point inspection...at my home. So appreciated. Great job, Autobahn VW
I scheduled a mobile service for an oil change and Mac did an excellent job, Quick and easy!
A+++ all around. This is our second vehicle purchase from AVW. I have to say we have had an above and beyond stellar experience with the service department and sales. Special call outs to:
Zach V in service with exceptional customer service always going above and beyond with great communication and best in class attitude. You can tell it is his passion to take care of others.
Jesus in service, helped us in a sticky situation with a long distance water pump failure, covered by VW fortunately after warranty expired. He was empathetic and passionate with great communication on helping ... Read More Google - Aug 19, 2026
Mr. Zachary V. Was a great help, great customer service and great communication skills. Will come again here. Made us feel welcomed
It was a pleasure working with Autobahn VW Fort Worth! The team worked with us to find exactly what we were looking for and made the purchasing process easy and transparent. Big thanks to Bob, Chris, and the team for helping us find our CPO Atlas!
Zachary in the service department is the absolute best! Typically , I hate dealing with anything big or small that is car related but not with these guys! Zach makes it a total breeze! He always keeps me updated throughout the whole process while not blowing my phone up either! It’s the best! Go ask for Zach!! Top notch customer service!!!
A big thank you to Ricky and Jared at Autobahn Volkswagen Fort Worth, especially Ricky, for making my experience with my 2024 Volkswagen ID.4 Pro such a positive one.
Jared was my salesperson, and one thing that really stood out was how knowledgeable he was about the ID.4. He took the time to walk me through the vehicle and demonstrate many of its advanced features in detail. He was enthusiastic, patient, and extremely responsive whenever I had questions. I really appreciated the time and effort he put into helping me understand the car.
I especially want to recognize Ricky, the Service ... Read More Google - Aug 16, 2026
We had a great experience at Autobahn VW! D.J. and Tierra were very helpful and fully transparent on options and pricing. They made this one of the smoothest buying experiences we have had over the years. Definitely recommend!
I had my car inspected today at Autobahn Volkswagen, and I had a wonderful experience! Jesus Delarosa helped me with my car, and he was extremely kind, patient, and professional. He took the time to explain everything about my car and walked me through the entire process thoroughly. His customer service was outstanding, and he was extremely knowledgeable. I truly appreciate the time and care he gave me today. I highly recommend Autobahn Volkswagen, especially Jesus, for their excellent customer service and professionalism! ⭐️⭐️⭐️⭐️⭐️
DJ, thank you for taking care of my out of state purchase -you made the process smooth and pleasant. Communication and support was always on point, it was excellent working with you. And when I came in, your whole team made me feel welcome. What a memorable experience. So glad you got me to come down to Fort Worth, I'm simply in love with my new Arteon.
I stopped by to buy a cosmetic mirror part and only needed someone to quickly confirm it was the correct one. Instead of offering a simple answer, they wanted to charge me just to identify the part. That's disappointing customer service and not the kind of support I'd expect from Volkswagen.
I’m disappointed with Volkswagen’s sales and customer support. I wanted to buy a simple cosmetic part for my side mirror, but just need to make sure if I need to buy it. They want to charge me $240 just to take a 30-second look at the back of the mirror. I was ready to purchase the part from them, yet instead of helping a customer, they tried to bill me for a quick visual inspection. This is terrible customer service and makes it hard to justify buying genuine Volkswagen parts.
Kathy was absolutely the best, as always! After helping us with my mom’s Tiguan back in October and making the entire experience so memorable, there was never a doubt we’d come back to her when it was time to add two more Volkswagens to our family this weekend.
We took home a 2026 Atlas R line and a 2021 Jetta GLI, and we truly couldn’t be happier. From the fair pricing and trade-in values to the kindness, honesty, and care we were shown throughout the entire process, everything was a 10/10.
Our family has been using Autobahn for years, and ... Read More Google - Aug 3, 2026
I had a wonderful experience purchasing a vehicle at Autobahn. My sales person was Tierra, very professional and knowledgeable about all the vehicles I test drove. I would definitely buy again. Thank you Tierra!!!
Jared Waller is the man. Start to finish, it was a genuinely enjoyable process working out a lease deal on a new Atlas. He didn’t waste my time, was transparent about what he could do, and was fair on terms to meet me where I needed to be. He was able to work out the deal including trade before I ever made the drive over.
Then he went above and beyond from the second we were at the shop to complete the deal. He knew more about the car and features than any salesman I’ve ever interacted with. ... Read More Google - Jul 29, 2026
I want to give a 5 star rating to Will Mercado and his team. I have had my vehicle in the service this month, and every time it was great. But this morning, after picking up my car and having my AC evaporative line replace with fresh legal Freon; I went to start my vehicle 2019 ATLAS the coolant and and boat came on… I did not start it, but we called Will and he had the Mobile Assist tech, (Mac) come to my house, and remedied the situation. It had no coolant or fluids done checked as topped off; as per ... Read More Google - Jul 28, 2026
Fort Worth Volkswagen is Amazing! Kathy was the most thoughtful and respectful seller, she made sure that my experience was fast, no stress and never once did I feel pressure to purchase anything I did not want to. Kathy and Zach made sure that my future cars will be purchased at Fort Worth Volkswagen.
The entire team, from my sales representative Kathy, to the sales manager Chris, and the finance manager Zach, was professional, friendly, and reasonable throughout the entire process.
I'm not exaggerating when I say I received an excellent price on a Certified Pre-Owned ID.4, and I'm extremely happy with my purchase.
Before the sale, they let me know the vehicle only came with one key. After I had already purchased the car, they followed up to tell me they had located the second key and FedExed it to me in Dallas at no charge. They didn't have to ... Read More Google - Jul 16, 2026
Paid $3,600 in diagnostics, still no repair — goalpost keeps moving. This service department will bleed you dry and smile doing it.
I brought my 2019 VW Tiguan (at Fort Worth Toyota) with an oil consumption issue. $600 for an oil consumption test. Was told point blank that the results were sufficient to pursue a warranty claim on the engine. Took them at their word.
While weighing the options, few weeks later, ECM failure. About a $3,000 bill to have it replaced. No one mentioned this would complicate anything or trigger new requirements. They took the money without a word of warning.
Now, after $3,600 out ... Read More Google - Jul 13, 2026
10/09/2026 Thank you DJ and Nish for the easy transition & transparency on helping me with my lease buy out. I'd recommend these individuals to anyone who's looking to buy a car from Volkswagen. It was quick, easy, and stress free experience. 08/01/2026 Thank you Ricky in Vdub Service. Always going above and beyond, great communication and great hospitality. I'll always recommend him to family and friends. Thank you Autobahn.
Kathy was my sales woman and she was just amazing. I drove in from a smaller town and was nervous test driving in a bigger city but Kathy was so sweet about it and navigated me on some easy streets. I had already been preapproved but Kathy and the finance guy were able to get me a much better rate. Truly the best car buying experience I’ve ever had.
Jacob Martinez was amazing, he put me in a new car immediately! Ask for Jacob if you come here!
I had the best experience purchasing my Atlas Cross Sport from Autobahn! I went in to compare trim levels and Jared was incredibly helpful in determining which trim met my needs best. I appreciated that he did not push for the highest trim, but figured out what was important to me and helped me find the car that met my needs. Letty and Nick were also fantastic in helping me structure the sale in a way that worked for me. Overall, the staff were caring, kind, and extremely helpful. They answered all of my questions (of which there were many), ... Read More Google - Jun 24, 2026
This is the second time we’ve leased a car with Kathy, and once again she was absolutely amazing! From beginning to end, she made the entire process easy, stress-free, and enjoyable.
Kathy is caring, professional, knowledgeable, and truly goes above and beyond for her clients. She takes the time to answer every question, makes sure you understand all your options, and genuinely wants the best for you.
There’s a reason we came back to her a second time—she is simply the best! If I lease 100 more cars in the future, I would do it with Kathy every ... Read More Google - Jun 14, 2026
Angel you were awsome. It was very nice doing business with you.
Don’t buy a volkswagon! Their warranties on brand new cars are full of loop holes! I drove a brand new tiguan off the lot and 3 weeks later i needed oil, a new steering wheel that was in back order, and later my engine light came on as a result of an emissions issue that would cost me $8,000 to fix! The warranty covered NONE of these issues.
Pricy, but trustworthy.
My experience buying a car at Autobahn Volkswagen was excellent! The dealer who helped me, Carlos Sanchez, provided truly exceptional customer service and professionalism. He was very kind, patient, respectful, and understanding. It was my first time buying a car and he made me feel comfortable and at ease in the decision making process. We test drove a few cars, looked at new and used models. He helped me understand the differences in vehicles, sizes, prices, and amenities. The service he provided was a big part of why I chose to buy the car that I did and at the ... Read More Google - Jun 3, 2026
We had the pleasure of having Carlos assist us and leave the dealership with my dream car! He was very knowledgeable and we never felt forced or rushed while there. We ran into a hiccup with our trade in title (with the DMV) but Zach and the team were very understanding and quick to come up with a solution. We definitely picked the right dealership to do business with.
The mobile service for key programming was a life saver! They came to me to program my new key, and Rene ensured everything was in working order and the key was up and running quickly. Would highly recommend
I had such an amazing experience with this dealership from start to finish. Everyone was incredibly friendly, professional, and genuinely helpful throughout the whole process.
The team took the time to answer all of my questions, never pressured me into anything, and made sure I found the perfect car for me. The communication was excellent, the process was smooth, and I truly felt valued as a customer.
A special thank you to everyone involved for going above and beyond — you can really tell they care about their customers and take pride in what they do. I absolutely love my car ... Read More Google - May 22, 2026
I had an excellent experience with Autobahn Volkswagen Fort Worth. I brought my vehicle in after having a check engine light issue, and their service was night and day compared to my previous experience elsewhere.
From the beginning, the communication was great. I received a check-in link, updates throughout the process, and clear information about what was going on with my vehicle. They were able to identify the issue, correct the wiring concern with the ECM, and retest the vehicle.
I also really appreciated the way they helped me get my belongings out of my vehicle and into a loaner. ... Read More Google - May 19, 2026
The GM was especially helpful and took the time to answer all of my questions and make sure everything went smoothly. I really appreciated the excellent customer service.
Trying to add an $800 GPS to every purchase is a scam. Trying to buy a car in full cash and Kathy Parks is insisting on adding $797 for the intouch SVR GPS tracking system they use to track their inventory. When explained that I didn’t need nor want a tack on for a LoJack I was told it’s just like window tint and that she’d rather someone finance the car instead of paying cash because the dealership gets a kickback from the bank for sending an auto loan their way. Do not buy here scam artists adding $797 to ... Read More Google - May 7, 2026
I used to only bring my car here. The last 3 to 4 years since the management change the service has been the worst. They do a step below the bare minimum. Brought my car in cuz it kept dying mid drive. $1,900 later still had the same problem. They didn't even change the oil. You could no longer pay me to bring my car here.
I got fabulous assistance buying my car from Kathy Parks. She went above and beyond getting everything ready for a smooth transaction and picking up vehicle. She had it setting and waiting for me when I arrived at dealership. Kathy went further on helping me set my phone.up to car and navigation. This is the 3rd vehicle I have bought from her She is GREAT
Autobahn VW in Fort Worth is great! Go see Kathy Parks. She helped me get into my new vehicle. She is extremely knowledgeable, and helpful. She has great customer service! 10/10 recommend.
Autobahn VW in Fort Worth is friendly and great to deal with. Our family has been buying, trading, and servicing our vehicles with Autobahn for over 30 years. Bob LaPenna and the Team at Autobahn VW the absolute Best-in-Class. I have recommended many friends and acquaintances to them. They have also been consistently very pleased and well taken care of. Autobahn truly values long term relationships. They have earned my highest recommendation. So thankful to have Autobahn in Fort Worth!
Bought a car from here for 44k claiming 1 minor accident in the front area years later I see bondo on the rear quarter panel stear clear of this dealer
I have a beautiful ID.4 I purchased went to the dealership to inquire about a manual to the car I’m a first time EV owner. I walked in the lady tried to ignore me I wasn’t greeted and looked around for help and the lady I had to literally ask to be acknowledged to get customer Service. She acted as if she was mad because I asked for help. The white older lady with grey hair past her shoulders, talked down to me and treated me as if I didn’t belong there. I felt so bad, I ... Read More Google - Jan 21, 2026
I went and looked at a VW Jetta, and always ask for the out the door price. This exposed that this dealership adds in several additional fees on top of the listed price. These include the installation of unnecessary equipment and even a percentage to pay the salesman on top of the asking price. Please beware of these additional fees. If I hadn’t asked for the out the door price, I would not have seen these until I was signing and they would likely have been buried in a mountain of paperwork.
The service advisors at this location are actually very good, but unfortunately that’s where the positives end. I brought my car in for a major oil leak and was quoted a $1,700 repair. Neither my warranty company nor Volkswagen would cover it, despite this being a common failure point on this vehicle. While I don’t agree with that decision, it’s not the reason for my rating.
I’m giving this dealership two stars because after declining the repair and taking my vehicle elsewhere, my mechanic discovered that multiple components around the upper timing cover had been glued or ... Read More Google - Dec 15, 2025
The staff at Autobahn VW were helpful every step of the way and my salesperson, Ryan never tried to steer me in one direction or another. I felt like he was there to support my journey to find the car I was looking for. In the end I figured it out and Ryan facilitated the process without being pushy or manipulative, like some people in car sales can be. This was my third purchase from Autobahn, and every experience has been pleasant.
If I could give 0 stars I would. Purchased a 2018 Chevy and a month later the motor went out. This place isn’t trustworthy and they add on unnecessary fees.
Awful customer service. I’ve had previous interactions with the service department that went smoothly, but this last experience is the reason I won’t be taking my car to Autobahn again.
My vehicle had a persistent Drive Assist issue, the warning light came on 16 times in 10 days. I made an appointment and dropped it off on Thursday, October 9th. However, the car wasn’t looked at that day, nor on the 10th, 11th, 12th, 13th, or 14th — not until Wednesday of the following week. The whole time the car was only driven 1 mile and the hood and car only ... Read More Google - Oct 17, 2025
They didn’t even try selling me a car they gave me a price I told them no they Told me they didn’t have other cars for me to check out. They couldn’t even negotiate down. Highly do not recommend.
I've never been to a dealership less motivated to sell a vehicle than this. Terrible customer service and lacks professionalism. They missed out on 2 sales and didn't seem bothered one bit smh.
I researched online before visiting Autobahn Volkswagen in Fort Worth and saw that Vinson was listed as a go-to salesperson with great reviews, so I reached out to him directly. On the phone, I explained my situation — that I was upside down in my Range Rover — and he told me they had incentives on two vehicles that could help offset the negative equity. He encouraged me to come in for an appraisal and test drive, so my son and I visited the dealership this past Friday.
At the dealership, I test drove the vehicles we discussed, and my Range Rover ... Read More Google - Sep 13, 2025
I researched online before visiting Alban Volkswagen in Fort Worth and saw that Vinson was listed as a go-to salesperson with great reviews, so I reached out to him directly. On the phone, I explained my situation — that I was upside down in my Range Rover — and he told me they had incentives on two vehicles that could help offset the negative equity. He encouraged me to come in for an appraisal and test drive, so my son and I visited the dealership this past Friday.
At the dealership, I test drove the vehicles we discussed, and my Range Rover ... Read More DealerRater - Sep 13, 2025
We had the best experience working with Vinson. He found the perfect Tiguan for our family. He was so knowledgable about the cars, and treated us like family. Super impressed with him!
For every vehicle they require you to purchase an add-on security system (Intouch SVR) that’s an additional $797 to sales price. Spoke with Kathy Parks and she stated that it can’t be removed and every customer is charged $797. Car was nice but the add on security system should always be optional.
They wouldn’t sell me the car without paying $797 for add-on InTouch SVR alarm system.
Typical bait and switch operation. I inquired about a vehicle and received numerous emails and text messages but when I responded, of course the vehicle just got sold! The ad on the vehicle is still up in Autotrader and the Autobahn website even though it’s not available!
Horrible service
I purchased a 2022 Atlas with 30K miles and wish I could take it back! I drove 5 hours from San Antonio to met Ryan who sold me the vehicle. When I arrived, it was pouring rain, which limited my ability to thoroughly test drive the vehicle (I was told it passed the rigorous CPO inspection). After returning home and driving it under normal conditions, I noticed issues with the brakes. I contacted Ryan and provided the work orders from my local VW dealership, but was ultimately told that they would not cover the repairs. I then reached out to the general ... Read More Google - May 22, 2025
We have tried multiple times to give this maintenance department chances to impress. Time and again we are disappointed.
The first time we took our car to Autobahn VW to have the oil changed. The plug wasn't replaced right and it leaked oil all the way home. When we called to let them know, they told us to bring it back in. They wanted us to drive it without oil!
This time they told us we needed $11,000 worth of work needed to a car not worth that amount. When we put on a diagnostic, it told us a sensor ... Read More Google - May 9, 2025
Think twice before going into this dealership… I go in ready to buy, I'm not window shopping. The vehicle base price is $38,000 and some change. It's marked up to $51,000. Ok, I get that They want $8,000 down! Who in the the hell pays $8,000 down for a mid level vehicle? I can only figure they are not in the business of selling vehicles. This is before the tariffs' proposed takes effect. Unbelievable! I suggest you go to dealerships that's actually trying to sell cars. Very real review
I replaced the battery in my VW Jetta, and now my radio is asking for a code, which I don’t know because I didn’t receive it from the previous owner. I asked the service center to provide the code, and the employee told me that I need to leave the car there and that they would need several hours for this. I was kicked out. Very unprofessional service and staff.
Cash buyer here. Looking at one of their used cars in inventory.They disclosed that they have a non negotiable “gps anti theft device with a 3 year plan” for $795. I told them I will never use this and don want some unknown aftermarket tracker on the car. I told them if they remove the tracker and remove the $795 dealer mark-up gps scam I would put a deposit on the car today and make arrangements to come to the dealer to buy the car since I live out of state. They would only discount it down to $395 and if I wanted ... Read More Google - Mar 18, 2025
Garbage experience, was sold a used car that barely lasted 30k miles even with me regularly maintaining it. Wild.
Horrible experience! First time going was set up with Zach who honestly was very insulting by saying I was backpedaling on what I wanted when I was just trying to explain that I wanted time to think things over. I was still interested in the car so I requested to work with a different salesman. I was then advised to contact the manager Tim. Everything was going okay until he claimed I never submitted my credit app but did no digging to see if it was actually submitted or not. I submitted within 10 mins of him sending me the link. ... Read More Google - Feb 26, 2025
My service advisor Ricky had very poor communication. He deserves a 1 but giving a 2 since the service was done. I was given a loaner car which is a very nice benefit but since I was working I asked that my car be valeted to me when the work was done. I was told sure pay the invoice and he would arrange that. 3 hours later I texted and called the advisor with no response asking when to expect my car. Finally I called the service department and was told he was gone for the day and due to it being so ... Read More Google - Feb 22, 2025
The salesman I dealt with here was very rude. He rushed me during my test drive, and when I rolled the window down, he said "this car isn't really designed to drive with the window down" which is kind of ridiculous. Then after our test drive, he asked me to text over a picture of my driver's license. Aren't you supposed to ask for that before the test drive starts? Very strange. He was extremely standoffish and obviously didn't want me to be there that day. I will take my business elsewhere then.
Service department is downright horrible! Dropped car off at 8am for service. Called at 4pm as hadn’t heard anything. Was told they couldn’t get to my vehicle today and to bring back tomorrow. What??? Isn’t that’s what scheduling my vehicle for maintenance is for?? To put me in the schedule for the day?? Dropped off at 8! No apologies!! Just plain sorry!!
They are ripping their customers off. They wanted $580 on a lease for a.Tiguan. I got the same vehicle for $350 a month at my dealership
Victor in parts in the worst I have ever dealt with, doesn't care to help, does not go above and beyond. It was like pulling teeth to get information out of him. He is not knowledgable on the industry or the product. I would not deal with this VW ever again and I brought my care for 8 years to be serviced here. VW in Weatherford was WONDERFUL! Please learn from them.
Inquired about an used car. Salesman didn't want to work with me on the car I wanted, and was trying to talk me into a new Atlas. He kept telling me I couldn't roll any of my negative equity into the car I wanted. I've traded cars several times over the years with negative equity. It's not impossible. I already had a pre-approval from my credit union, too, but when salesmen don't listen and try to push another car on me, I'm out. I went elsewhere and bought what I wanted.
Listen to customers ... Read More Google - Dec 21, 2024
Changing my review because I can’t get in touch repeatedly now with the finance team. I have been owed a check for 4 months now. It was supposed to come in 6-8 weeks. Please email/call me back!
Bought the car new and love it but they are trained to dodge as much warranty as possible and service charges and parts are astronomical. I have to go diagnose my own car so I don’t get stuck with a crazy $209 diagnostic fee. Crazy. Won’t be buying here again.
Service advisors will not go further than code reader. They will only test drive 10 minutes if that. One advisor refused my video of car failing. I was speaking to another advisor problems including safety errors with wir bag and seatbelts are not being investigated. I voiced that another VW dealer only replaced battery when 3 mechanics showed a failing alternator. It is I termite r so it ruins the battery over a long period of time. They did not replace the alternator even with footage of machine showing up and down voltage. Apple Car play issues They will not replace. The ... Read More Google - Sep 27, 2024
