Customer Testimonials in Fort Worth TX
Great place
Kathy & Autobahn VW had the specific Atlas I was looking for meeting all my "wants", that was the good news. The great news was Kathy. I made my purchase on-line entirely with her help and guidance - she made it beautifully simple, painless and chaos free. And it gets even better. I made the purchase from upstate NY, flew into Love Field where Kathy picked me up and drove to the dealership for my new car. The "road-trip" home was amazing! Kathy, I felt appreciated and valued and like you had known me for a ... Read More
They have done service on my Jetra GLI. Great job and easy to work with.
Zach was a rock star on my out of state purchase. He worked to get me close to the deal I wanted, with excellent communication throughout. He took me seriously right off the bar, and made the process clear and straightforward. He made sure my new car was serviced and ready for shipment and coordinated with the shipper on pickup day. I'll update with details on the car when it gets here, but I'm already s very happy customer.
Had the BEST experience with Autobahn VW Fort Worth! The manager, Brandon, was so friendly and accommodating. My sales guy was Zach W., and he made the process so incredibly easy and straight forward. They gave me a competitive deal, and I am so happy with my purchase and general experience. Top notch service all around and not only would I recommend friends and family - but I will be a future customer as well!
Wow, that’s amazing! Tierra was such a thoughtful and respectful seller. She made sure our experience was smooth and stress-free, especially since we bought the car with cash. My daughter’s previous Volkswagen Golf was totaled, so we were really happy to get our new pre-certified Taos 2023 vehicle. I never felt pressured to buy anything I wasn’t interested in. Tierra also made sure that my future cars will be purchased at Autobahn Volkswagen in Fort Worth. Also, meeting Brandon Lee manager, and Will service manager, who introduce themselves and offer there services to us if we needed it ... Read More
So far I have been extremely impressed with the service. Mac came out and changed my oil and did a multi point inspection...at my home. So appreciated. Great job, Autobahn VW
I scheduled a mobile service for an oil change and Mac did an excellent job, Quick and easy!
A+++ all around. This is our second vehicle purchase from AVW. I have to say we have had an above and beyond stellar experience with the service department and sales. Special call outs to: Zach V in service with exceptional customer service always going above and beyond with great communication and best in class attitude. You can tell it is his passion to take care of others. Jesus in service, helped us in a sticky situation with a long distance water pump failure, covered by VW fortunately after warranty expired. He was empathetic and passionate with great communication on helping ... Read More
Mr. Zachary V. Was a great help, great customer service and great communication skills. Will come again here. Made us feel welcomed
It was a pleasure working with Autobahn VW Fort Worth! The team worked with us to find exactly what we were looking for and made the purchasing process easy and transparent. Big thanks to Bob, Chris, and the team for helping us find our CPO Atlas!
Zachary in the service department is the absolute best! Typically , I hate dealing with anything big or small that is car related but not with these guys! Zach makes it a total breeze! He always keeps me updated throughout the whole process while not blowing my phone up either! It’s the best! Go ask for Zach!! Top notch customer service!!!
A big thank you to Ricky and Jared at Autobahn Volkswagen Fort Worth, especially Ricky, for making my experience with my 2024 Volkswagen ID.4 Pro such a positive one. Jared was my salesperson, and one thing that really stood out was how knowledgeable he was about the ID.4. He took the time to walk me through the vehicle and demonstrate many of its advanced features in detail. He was enthusiastic, patient, and extremely responsive whenever I had questions. I really appreciated the time and effort he put into helping me understand the car. I especially want to recognize Ricky, the Service ... Read More
We had a great experience at Autobahn VW! Uriel was very helpful and fully transparent on options and pricing. He made this one of the smoothest buying experiences we have had over the years. Definitely recommend!
I had my car inspected today at Autobahn Volkswagen, and I had a wonderful experience! Jesus Delarosa helped me with my car, and he was extremely kind, patient, and professional. He took the time to explain everything about my car and walked me through the entire process thoroughly. His customer service was outstanding, and he was extremely knowledgeable. I truly appreciate the time and care he gave me today. I highly recommend Autobahn Volkswagen, especially Jesus, for their excellent customer service and professionalism! ⭐️⭐️⭐️⭐️⭐️
DJ, thank you for taking care of my out of state purchase -you made the process smooth and pleasant. Communication and support was always on point, it was excellent working with you. And when I came in, your whole team made me feel welcome. What a memorable experience. So glad you got me to come down to Fort Worth, I'm simply in love with my new Arteon.
Kathy was absolutely the best, as always! After helping us with my mom’s Tiguan back in October and making the entire experience so memorable, there was never a doubt we’d come back to her when it was time to add two more Volkswagens to our family this weekend. We took home a 2026 Atlas R line and a 2021 Jetta GLI, and we truly couldn’t be happier. From the fair pricing and trade-in values to the kindness, honesty, and care we were shown throughout the entire process, everything was a 10/10. Our family has been using Autobahn for years, and ... Read More
I had a wonderful experience purchasing a vehicle at Autobahn. My sales person was Tierra, very professional and knowledgeable about all the vehicles I test drove. I would definitely buy again. Thank you Tierra!!!
Jared Waller is the man. Start to finish, it was a genuinely enjoyable process working out a lease deal on a new Atlas. He didn’t waste my time, was transparent about what he could do, and was fair on terms to meet me where I needed to be. He was able to work out the deal including trade before I ever made the drive over. Then he went above and beyond from the second we were at the shop to complete the deal. He knew more about the car and features than any salesman I’ve ever interacted with. ... Read More
I want to give a 5 star rating to Will Mercado and his team. I have had my vehicle in the service this month, and every time it was great. But this morning, after picking up my car and having my AC evaporative line replace with fresh legal Freon; I went to start my vehicle 2019 ATLAS the coolant and and boat came on… I did not start it, but we called Will and he had the Mobile Assist tech, (Mac) come to my house, and remedied the situation. It had no coolant or fluids done checked as topped off; as per ... Read More
Fort Worth Volkswagen is Amazing! Kathy was the most thoughtful and respectful seller, she made sure that my experience was fast, no stress and never once did I feel pressure to purchase anything I did not want to. Kathy and Zach made sure that my future cars will be purchased at Fort Worth Volkswagen.
The entire team, from my sales representative Kathy, to the sales manager Chris, and the finance manager Zach, was professional, friendly, and reasonable throughout the entire process. I'm not exaggerating when I say I received an excellent price on a Certified Pre-Owned ID.4, and I'm extremely happy with my purchase. Before the sale, they let me know the vehicle only came with one key. After I had already purchased the car, they followed up to tell me they had located the second key and FedExed it to me in Dallas at no charge. They didn't have to ... Read More
Thank you Ricky in Vdub Service. Always going above and beyond, great communication and great hospitality. I'll always recommend him to family and friends. Thank you Autobahn.
Kathy was my sales woman and she was just amazing. I drove in from a smaller town and was nervous test driving in a bigger city but Kathy was so sweet about it and navigated me on some easy streets. I had already been preapproved but Kathy and the finance guy were able to get me a much better rate. Truly the best car buying experience I’ve ever had.
Jacob Martinez was amazing, he put me in a new car immediately! Ask for Jacob if you come here!
I had the best experience purchasing my Atlas Cross Sport from Autobahn! I went in to compare trim levels and Jared was incredibly helpful in determining which trim met my needs best. I appreciated that he did not push for the highest trim, but figured out what was important to me and helped me find the car that met my needs. Letty and Nick were also fantastic in helping me structure the sale in a way that worked for me. Overall, the staff were caring, kind, and extremely helpful. They answered all of my questions (of which there were many), ... Read More
This is the second time we’ve leased a car with Kathy, and once again she was absolutely amazing! From beginning to end, she made the entire process easy, stress-free, and enjoyable. Kathy is caring, professional, knowledgeable, and truly goes above and beyond for her clients. She takes the time to answer every question, makes sure you understand all your options, and genuinely wants the best for you. There’s a reason we came back to her a second time—she is simply the best! If I lease 100 more cars in the future, I would do it with Kathy every ... Read More
Angel you were awsome. It was very nice doing business with you.
Pricy, but trustworthy.
My experience buying a car at Autobahn Volkswagen was excellent! The dealer who helped me, Carlos Sanchez, provided truly exceptional customer service and professionalism. He was very kind, patient, respectful, and understanding. It was my first time buying a car and he made me feel comfortable and at ease in the decision making process. We test drove a few cars, looked at new and used models. He helped me understand the differences in vehicles, sizes, prices, and amenities. The service he provided was a big part of why I chose to buy the car that I did and at the ... Read More
We had the pleasure of having Carlos assist us and leave the dealership with my dream car! He was very knowledgeable and we never felt forced or rushed while there. We ran into a hiccup with our trade in title (with the DMV) but Zach and the team were very understanding and quick to come up with a solution. We definitely picked the right dealership to do business with.
The mobile service for key programming was a life saver! They came to me to program my new key, and Rene ensured everything was in working order and the key was up and running quickly. Would highly recommend
I had such an amazing experience with this dealership from start to finish. Everyone was incredibly friendly, professional, and genuinely helpful throughout the whole process. The team took the time to answer all of my questions, never pressured me into anything, and made sure I found the perfect car for me. The communication was excellent, the process was smooth, and I truly felt valued as a customer. A special thank you to everyone involved for going above and beyond — you can really tell they care about their customers and take pride in what they do. I absolutely love my car ... Read More
I had an excellent experience with Autobahn Volkswagen Fort Worth. I brought my vehicle in after having a check engine light issue, and their service was night and day compared to my previous experience elsewhere. From the beginning, the communication was great. I received a check-in link, updates throughout the process, and clear information about what was going on with my vehicle. They were able to identify the issue, correct the wiring concern with the ECM, and retest the vehicle. I also really appreciated the way they helped me get my belongings out of my vehicle and into a loaner. ... Read More
The GM was especially helpful and took the time to answer all of my questions and make sure everything went smoothly. I really appreciated the excellent customer service.
Fantastic service! This dealership really does care about their customers. Great job by Will in the service department
Kathy is Awesome!! I traded in my 2015 Nissan and got the 2026 Jetta Sport in Monument Gray. It was a huge upgrade for me and the car is beautiful and is smooth. Kathy made the entire experience stress free! She is extremely knowledgeable and knows what she’s talking about. She explained all the car features when test driving it, broke down the warranty, and the lease. I am so excited to have the Jetta as my first car out of college and to do business with Kathy at Autobahn! I wish you all the best, Kathy!!
Absolutely incredible service. Attention to detail. From top to bottom. Incredible experience. These guys let me know of serious issues that another dealership did not address, which became a bigger problem. They handled it. No questions asked. And were willing to provide me with all the documentation to receive a refund from the prior dealership. Five out of five. I highly recommend this company. Will Mercado is a great service advisor.. thank you very much
We had a great experience with Jared. He was very engaged and informative. Jared was professional and understanding. He was patient with my questions. I purchased a used vehicle, and it was in amazing condition.
I would have given this a 1-star review, but Jared was so great that he earned a few extra stars on his own. My husband and I were searching for a great deal on a pre-owned Atlas, Autobahn VW Fort Worth had a couple that we wanted to check out and hopefully walk away with a same-day purchase. Jared was incredibly knowledgeable, patient, and an all-around excellent salesman. We truly appreciated his honesty and his ability to set realistic expectations. We were hoping to make our purchase with him if a deal could be worked out. Unfortunately, his manager was ... Read More
I flew in to get a 2023 Tiguan S CPO and drove it home the same day. The effort was definitely worth it. The price was very competitive, and no haggle. The vehicle was cleaned, filled with gas, had new tires and was in the showroom ready for drive out when I arrived. I was at the dealer maybe 10 minutes and that was mostly just to familiarize the controls. Danny provided excellent service via text and even sent a video when we requested it. The experience was so good and we like the Tiguan enough that we are considering purchasing a ... Read More
I can’t say enough good things about the incredible service we received from our service adviser at Autobahn Volkswagen Fort Worth, Richard " Ricky" Fuentes. While we were on our way back home (Albuquerque, NM), we ran into an issue that could have easily left us stranded and completely disrupted our trip. From the moment we arrived, Ricky treated our situation with urgency, professionalism, and genuine care. He took the time to quickly assess the problem, kept us informed every step of the way, and went above and beyond to make sure everything was handled as efficiently as ... Read More
I got fabulous assistance buying my car from Kathy Parks. She went above and beyond getting everything ready for a smooth transaction and picking up vehicle. She had it setting and waiting for me when I arrived at dealership. Kathy went further on helping me set my phone.up to car and navigation. This is the 3rd vehicle I have bought from her She is GREAT
Autobahn VW in Fort Worth is great! Go see Kathy Parks. She helped me get into my new vehicle. She is extremely knowledgeable, and helpful. She has great customer service! 10/10 recommend.
Autobahn VW in Fort Worth is friendly and great to deal with. Our family has been buying, trading, and servicing our vehicles with Autobahn for over 30 years. Bob LaPenna and the Team at Autobahn VW the absolute Best-in-Class. I have recommended many friends and acquaintances to them. They have also been consistently very pleased and well taken care of. Autobahn truly values long term relationships. They have earned my highest recommendation. So thankful to have Autobahn in Fort Worth!
Bought a car from here for 44k claiming 1 minor accident in the front area years later I see bondo on the rear quarter panel stear clear of this dealer
I recently purchased a car from Carlos Sanchez at Autobahn. He was fantastic to deal with and the process was seamless. I highly recommend Autobahn VW Fort Worth.
I recently purchased a car from Jared and I couldn't be happier with the experience. From the start, he was incredibly patient and shared a wealth of product knowledge that helped me make the right choice. What stood out most was that he was never pushy. I felt like his number one priority the entire time. If you want gold glove service, go see Jared!
Jared was awesome to work with! Went in wanting an Atlas Cross Sport and drove off the lot in exactly what I wanted. He was very knowledgeable about all things to do with the vehicle and was patient with all of my questions. Would definitely recommend working with Autobahn VW!!
If your vehicle needs service, don’t hesitate to take it to Autobahn VW of Fort Worth. I had a recent service and some follow on bumper repair/paint. Both visits were great and I highly recommend. Kudos and 5 stars to my service advisor Zach Vallejo and the Autobahn team! Thank you.
My fiancé and I went to Autobahn looking for a VW and Reuben was our salesman! He took excellent care of us and helped us out more than we could ask for!!! If your are interested in getting a VW vehicle definitely ask for Reuben! He was very nice and answered all the questions I had!!! Thank you Reuben for all that you do!!
Reuben is an amazing salesmen, and person in general. Just bought my car and during the whole process he was just outstanding, from small chitchat, to the full on process of buying the car. If anyone is in the market for a new or CPO VW check out Autobahn Volkswagen and ask for Rueben. Next time I need a car I am going back to Reuben! PS Love my 2023 Tiguan SE great ride!
Fort Worth Volkswagen delivered an awesome experience, especially when it comes to the R-Spec lineup. The Golf R is an absolute blast—tight handling, serious power, and that refined performance feel you expect from VW’s top-tier models. You can tell it’s built for people who actually love driving. The staff was knowledgeable and didn’t feel pushy at all. They understood the performance side of the R models and were happy to talk specs, features, and real-world driving feel instead of just rushing the sale. The dealership itself was clean, well-organized, and professional from start to finish. If ... Read More
Extremely pleased with our experience buying a car at Autobahn. Marisol was SO knowledgeable and professional; she guided us through the process with clarity. 10/10 definitely would recommend.
Just about the best dealership experience I've ever had going back to the 1970s. Juan was my salesman. He was professional, courteous, and honest in every aspect of the buying process. He quickly answered every question and request whether it had to do with cosmetic condition of the car, mechanical, or the deal itself. I will definitely be asking for Juan next time I buy a VW in Fort Worth!
Rueben was the best. He got me in and out. I knew what I wanted and he made sure that I was satisfied. He was patient and made me feel like family. I would recommend coming to Autobahn Volkswagen in Ft. Worth for your next purchase. Thank you!
Had a great experience with Autobahn Volkswagen. Jared and Reuben were very helpful throughout the process. Jared was proactive in communicating and making sure our experience was smooth.
I would like to recognize Richard Fuentes in the VW Service department. His willingness to go the extra mile makes a meaningful difference. Thank you for your exceptional service and going above and beyond.
Purchased a used vehicle and drove 1,100 miles the next day. Had zero issues. They sold me a good vehicle.
We had an outstanding experience working with Jared Waller. From the moment we walked in, Jared went above and beyond to make sure we were taken care of. He was professional, knowledgeable, and incredibly patient, never making us feel rushed or pressured at any point in the process. Jared took the time to truly listen to what we wanted, answered all of our questions thoroughly, and made sure we understood every step. Buying a car can be stressful, but he made the entire experience smooth, easy, and even enjoyable. What really sets Jared apart is how genuine he is—he ... Read More
Jared was amazing at showing all of the features of the vehicle. Took his time and was very personable. Hard working guy who deserves your business! Thanks to the whole team at VW and Jared!
We had such an amazing experience at Volkswagen Autobahn. Jared Waller went above and beyond to help us and made sure everything was smooth from start to finish. My grandpa even had a great time — and trust me, he usually hates car shopping! Thank you, Jared, for making this such an enjoyable experience!
Great Car buying experience, Jared the sales executive, his boss Mike and Dave all are very good and treat customer nicely. I will definitely recommend VW Fort Worth, if someone is in market for a new car.
Just bought a car from autobahn. I had Vinson, and he was amazing. The whole process was quick and easy. Never in a million years did I think I would be able to walk out with a car with all the bells and whistles I wanted let alone a brand new car! I definitely recommend going to Vinson.
Vincent and the team were amazing! Straight to the point, no bs. Everyone is polite and welcoming. Out with old, in with the new! Thank you, Vincent. - A very content Veteran
Kathy is a gem! She and the finance manager made my entire experience from start to end easy and stress free. I knew exactly what vehicle I wanted and they worked together to get me the best finance rate and pre-purchase the vehicle until my insurance payment came through. Autobahn VW is customer service at it's finest.
The staff at Autobahn VW were helpful every step of the way and my salesperson, Ryan never tried to steer me in one direction or another. I felt like he was there to support my journey to find the car I was looking for. In the end I figured it out and Ryan facilitated the process without being pushy or manipulative, like some people in car sales can be. This was my third purchase from Autobahn, and every experience has been pleasant.
Marisol in sales is fantastic to work with. Someone should give that girl a raise.
I want to give a big thank you to Jared W. at Autobahn Volkswagen for taking such great care of me. His knowledge of the Atlas Cross Sport was top notch. He walked me through every feature, answered every question without hesitation, and never made me feel rushed or pressured. You can tell he knows these cars inside and out and actually enjoys helping people make the right decision. That kind of service stands out. Jared stayed patient with me from the first conversation through the long back and forth of getting numbers dialed in. He checked in, kept me ... Read More
I walked in skeptical and left very impressed. I highly recommend Juan. I was pleasantly surprised with his pressure free approach, transparency and professionalism. Zack, the finance manager, was equally impressive! This dealership definitely sets the standard for car buying.
Absolutely phenomenal experience buying my first ever VW from this dealership. Knew exactly what I wanted and Jared Waller made it so easy. He was excited to share more with me about the car but never tried to push me into a sale and made me feel comfortable voicing any questions or concerns. Love my new Tiguan and grateful to have found this dealership!
Andrew was AMAZING! Totally transparent throughout the transaction and made my first time buying a car a BREEZE. 10/10
Truly one of the easiest car buying experiences I’ve ever had! No back and forth, just honest customer service. Andrew was extremely helpful and polite, and was able to get me a great deal on a bigger vehicle for my growing family!
Best car buying experience I’ve ever had!!! Jared Waller was amazing and if I ever need another car I will definitely be going back to Autobahn
Hands down the best experience we have ever had buying a car! Danny Crespo was our salesman and he was phenomenal. So kind, helpful, and answered all of our questions. Every employee we met was welcoming and professional. We are in LOVE with our new VW. I would give this dealership 6 stars if I could.
Very happy with the service provided by Andrew and Zach on the purchase of our CPO Atlas. We’re out of state, and the buying process was as smooth as possible - they were transparent, helpful, and did a great job from start to finish. Would highly recommend to anyone in the area (or even out of state!).
Wonderful experience from start to finish!! After a horrible experience at another Volkswagen dealership, the people at Autobahn VW took care of us!! Danny was super quick to respond to questions and made sure he did everything in his power to make the deal work for us!! Amazing customer service, gorgeous vehicles, and a quick process overall! If you’re looking for a VW, go see Danny!!
Great experience with the team at Autobahn Volkswagen Fort Worth — professional staff and smooth hand-off as always. Easy to coordinate and on-time every time.
Kathy Parks was very patient and super efficient once we decided on a vehicle. Bob, the General Manager, stopped by her office to introduce himself. The finance process was very fast and transparent. This is where you need to come if you're in the market for a new VW.
Just bought a used Ford F-150 from these folks. Jared Waller was very good to deal with.
Kathy was absolutely amazing, I came in to purchase a new Tiguan for my mother and she made the process extremely easy and fast. From the test drive, the negotiation, and paperwork Kathy made this process a 10/10. It’s safe to say we will continue to choose Autobahn for ALL of our vehicle needs.
From the moment I requested a test drive for a Volkswagen Atlas, Ryan Luedeker went above and beyond to make the experience smooth, personal, and genuinely enjoyable. He reached out right away to schedule the appointment and asked thoughtful questions to understand exactly what I was looking for. What stood out most was his effort… he personally recorded videos of the vehicles I was interested in and sent them to me ahead of time. These weren’t generic clips, they were made just for me, which meant a lot, especially since I was traveling 3 hours to visit the dealership. Ryan ... Read More
I was traveling to the metroplex when my “low engine oil” light came on mid-trip. I called the service dept. and was instructed to come in to see what the problem was (I was more than 3k miles /or 5 mos. before next service). I couldn’t have had a better experience here with the service team. They eased my mind and fixed my problem. I might even use them for my regular service even though they’re 2 hours away from home!
UPDATE…I needed to take the bus in to get a speaker fixed. Zach walked me through the whole process, set my expectations on how long it would take, and then got the bus back to me in less than 24 hours. In the interim, Albert took great care of me and set us up with a loaner that was actually big enough to impress my kiddo. Still scratching my head as to what their angle is…I’m starting to think they’re just exceptionally nice and helpful folks. Tell ‘em Byron sent you…maybe you’ll get a high ... Read More
Loved working with Vinson. He was very straight forward & had a lot of knowledge about all of the vehicles. His personality along with his knowledge is what lead me to purchasing my car. I had an amazing buying experience and I would recommend this dealership over and over again.
This dealership continues to exceed my expectations! From initial test drives, honest question & answer, and deal made with Jared Waller (5-star salesperson!) to a quick and easy visit with the service department, I truly feel like I made fantastic choice to join the VW family! Highly recommend to anyone curious about getting into a VW and particularly the EV market. The ID.4 Pro S is a no-brainer!
Great service
I researched online before visiting Alban Volkswagen in Fort Worth and saw that Vinson was listed as a go-to salesperson with great reviews, so I reached out to him directly. On the phone, I explained my situation — that I was upside down in my Range Rover — and he told me they had incentives on two vehicles that could help offset the negative equity. He encouraged me to come in for an appraisal and test drive, so my son and I visited the dealership this past Friday. At the dealership, I test drove the vehicles we discussed, and my Range Rover ... Read More
Because I have multiples, I recently purchased 3 cars at Autobahn VW...all in the same month! That goes to show how smooth the process was and how well Rocky Santiago took care of us! He is a very kind and knowledgeable salesman. Highly recommend!
A buying my next new car brought me to Autoban VW in Fort Worth. And I can confidently recommend them as a professional team. Leaves a pleasant impression, professionalism and customer service Danny Crespo and Ryan Luedeker. They are always ready to practically help and answer my numerous questions about the maintenance of my Tiguan 2025. Thank you.
Juan was so helpful! Sent us an awesome video of the car we wanted and was incredibly thorough, responsive, and considerate of the fact that we were driving from Austin.
Best experience I have had purchasing a vehicle. Rocky was great to work with, very knowledgeable and made the whole process easy and comfortable. Definitely have earned a repeat customer!
This is my second VW Atlas purchase and the car is awesome but so was the service I received from Kathy at AVW! She is so helpful, knowledgeable and professional!! She made the process easy and was really conscientious of my time. She was thorough but also didn’t make the process a full day’s ordeal! If you’re looking for a VW, I highly recommend going to see Kathy! She is wonderful!!
We had the best experience working with Vinson. He found the perfect Tiguan for our family. He was so knowledgable about the cars, and treated us like family. Super impressed with him!
It has always been 50/50 here. It really depends on your representative (sales or service)
They wouldn’t sell me the car without paying $797 for add-on InTouch SVR alarm system.
Just bought a used car from here. Vincent our salesman was awesome through the whole process!!